Review Time
I reached out for assistance and received an immediate response for clarification and resolution. After our interaction, I received a quick return email and all was squared away. If I need a PDF service again, I'll come here first!
Paid 98 cents each for documents and was somehow signed up for a subscription. Noticed the charge 4 months later having never used the service past the initial time when I paid for each document. Contacted customer service who cancelled the service but refused a refund. Gave a bad review, then they refunded one of the four months. They still have $120 of my money for services neither needed or rendered. They know their business model, while legal, is fraudulent.
I had an issue with a subscription charge, and Ivy from customer service was incredibly helpful. She handled my request professionally, canceled the subscription, and I received a 50% refund almost immediately. I really appreciate the transparency and the quick resolution. Great experience!
I initially did not intend to subscribe to a paid plan. During checkout, the automatic subscription was not clearly and explicitly disclosed, and I only realized it after receiving a follow-up email and seeing the charge on my card.
After contacting customer support, my request was initially declined based on their refund policy. I explained that the core issue was lack of clear disclosure and informed consent, not a change of mind.
The resolution required 2–3 email exchanges, during which I stayed polite and consistent in explaining my concern. Eventually, my subscription was canceled and a full refund was issued to my credit card.
Steps that helped in my case:
Contact customer support immediately and state clearly that you did not knowingly agree to an auto-subscription.
Emphasize that the issue is unclear disclosure, not continued access to the service.
Be polite but firm, and be prepared to follow up more than once if necessary.
I’m sharing this to help other users be more cautious and to encourage clearer communication around subscription terms.
I can confidently say that every request I submitted was addressed promptly, allowing me to truly value their professionalism. The service functions well, and in case of any issues with automatic payments, they are quick to resolve them. I am very pleased and would highly recommend them!
After paying €0.98 for a single file, I was later charged €39.99 without clear, informed, or explicit consent. At no point during the checkout process was this subscription fee clearly disclosed in a transparent manner. The responses from customer support seem automated and generic, lacking any real engagement with my issue. I also reached out to a customer service email and received the same scripted replies, suggesting a systematic approach to handling complaints rather than genuine assistance. This behavior is misleading and constitutes an unauthorized charge under basic consumer protection principles. I am currently disputing the charge and expect a full refund. Users should be very cautious. This service resembles scam-like subscription practices.
Even though I couldn't find what I needed on the website, I am truly thankful for the assistance I received. The service team was exceptional—quick, efficient, and incredibly supportive. They significantly enhanced my experience. I genuinely appreciate their help and professionalism.
Funds were deducted from my account even though I canceled before the 7-day period after using the service once. Be cautious as they do not provide refunds and will charge a full subscription fee after just one use, in addition to the fee for that single use. They will process the charge six days after usage, so it's crucial to cancel right away.
I accessed this platform to download a single document for a one-time fee of $0.99, but I was charged $40 instead.
The support team was unhelpful and likely did not process my cancellation, meaning I might face another $40 charge next month.
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