I initially did not intend to subscribe to a paid plan. During checkout, the automatic subscription was not clearly and explicitly disclosed, and I only realized it after receiving a follow-up email and seeing the charge on my card.
After contacting customer support, my request was initially declined based on their refund policy. I explained that the core issue was lack of clear disclosure and informed consent, not a change of mind.
The resolution required 2–3 email exchanges, during which I stayed polite and consistent in explaining my concern. Eventually, my subscription was canceled and a full refund was issued to my credit card.
Steps that helped in my case:
Contact customer support immediately and state clearly that you did not knowingly agree to an auto-subscription.
Emphasize that the issue is unclear disclosure, not continued access to the service.
Be polite but firm, and be prepared to follow up more than once if necessary.
I’m sharing this to help other users be more cautious and to encourage clearer communication around subscription terms.
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