I recently purchased a bike at "The Lounge" and I thought to just share my experience, and I honestly could not be happier with it. My purchase began with a phone call with Matt, who was able to answer any questions I had in regards of the bike I was looking into. I was met with polite and knowledgeable service which allowed me to make a fully informed decision. I really appreciate the flexibility of communicating through either email or on the phone. Another key feature was that Matt kept me very informed with what the process would look like in terms of ordering the bike and the specific components that I would prefer on it, this discussion and communication really allowed me to decide what it is exactly that I want before committing entirely. When I had decided to get the bike, I had travelled up over 500 miles back and forth to personally collect the bike and I was welcomed with complimentary drinks with an incredibly professional and friendly team. The place itself had such a good environment and included an impressive bike studio/bike museum. As it came down to seeing the bike, I really valued how meticulous Matt was, any slight tweaks, he was able to replace it on the day. At the end of the purchase, they even added a bonus aftercare which allows me to have the bike be fine-tuned even after this purchase which is truly just excellent customer service. Overall, it was an amazing experience and I couldn’t be more grateful to the Bike lounge on their service. A one of a kind service where all your needs are met. I cannot recommend them enough, if there's anywhere you should go to purchase anything cycling related, this shop is honestly at the top of the list!!X2fer LAGMAN
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The Bicycle Lounge concept has always been the main vision for Matt Middleton (Owner) “My aim is to provide everything to do with the bicycle, from advice, bike fitting, components and clothing, to repairing a puncture on a Monday morning.”
After working in the family business for over 20 years (Harry Middleton Cycles) Matt decided to set up The Bicycle Lounge in 2012, he wanted to give cyclists the best selection of products, the best value and the best service in the industry, fuelled by the need to give every customer that personal touch and experience, which we feel here at The Bicycle Lounge the industry has been missing.See more