If I could rate this service with a zero or negative five, I absolutely would. My partner and I ordered a holiday gift for his father, and what we received was just a bag of blocks without any instructions. This should have been clearly stated in the description, indicating that instructions were sold separately. It's ridiculous that my partner has to pay for return shipping or additional fees for the instructions. This has been a very disappointing experience, especially since we intended to assemble this together as a family. You've genuinely ruined our holiday. I will be sharing this terrible experience on social media. AVOID THIS SERVICE! Go directly to the official site! It may be pricier, but the customer service is far superior, and you'll receive instructions included without extra charges.
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