There were unexpected hidden fees and the customer service was terrible. I was charged an extra 20% the next day, which they claimed was in the fine print. I've been seeking straightforward answers regarding cancellation fees and security deposits, but they have not responded. I've reached out multiple times through calls and messages in their app. I'm currently disputing the charges with my credit card.
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Blueground is the largest global operator of furnished, flexible rentals for mid- to long-term stays. We offer a curated network of thousands of high-quality, turnkey homes in sought-after neighborhoods around the world. Find housing where you want, when you want, on the terms you want without a long-term commitment.
Each apartment is thoughtfully designed with exclusive furnishings, fully equipped kitchens, and incredible amenities. From day one, you’ll enjoy high-speed Wi-Fi, premium linens, and smart home entertainment. Plus, access to pools, gyms, and outdoor spaces in select buildings.
Blueground provides a consistent, quality guest experience that starts even before you arrive. That’s because we let you view all our available apartment listings in real-time, see real images and 3D tours, confirm with a click, pay securely, and move in easily. During your stay, you’ll enjoy reliable support via email, phone, and our guest app, where you can request everything from a home cleaning to extra towels.
For more information, find us on Facebook, LinkedIn, Instagram, Twitter or at www.theblueground.com.
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