Review Time
The apartment is located in a quiet area while still being very close to Brickell and all the fun spots. Everything was exactly as described, clean, and well maintained. I really enjoyed my stay and felt comfortable the entire time.
The location made it easy to get around, and the space was perfect for both relaxing and exploring the city. I would definitely stay here again and recommend it to others.
I faced a notable lack of accountability from the service concerning the apartments offered. My wifi was down for two weeks, and the washer and dryer were outdated and malfunctioning. Communicating for repairs was difficult, as there seemed to be a disconnect in their operations. Additionally, they impose high charges for services like parking and do not provide the same amenities as the apartment building, such as free morning coffee or access to the conference room in my case. I paid a premium for low-quality furniture and faced communication hurdles. I strongly recommend looking into other providers.
This service simplifies month-long rentals. There are typically various price options available in a location, allowing you to select your preferred comfort, convenience, and cost. The company also effectively coordinates with property management for any necessary repairs. I've found this option to be significantly better for longer stays compared to similar platforms.
Initially, the five-month rental was fine, but everything went downhill after moving to a larger apartment. The place didn't resemble the photos: damaged furniture, peeling surfaces, an old sofa, and broken appliances. We felt trapped due to the complexity of relocating mid-immigration. We've sent numerous emails and had many technician visits, yet issues remain unresolved. The compensation offered was insufficient and highlighted their lack of understanding of the problems created. We're now stuck in an apartment with a broken dishwasher, feeling held hostage by the service. I cannot recommend.
There were unexpected hidden fees and the customer service was terrible. I was charged an extra 20% the next day, which they claimed was in the fine print. I've been seeking straightforward answers regarding cancellation fees and security deposits, but they have not responded. I've reached out multiple times through calls and messages in their app. I'm currently disputing the charges with my credit card.
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Blueground is the largest global operator of furnished, flexible rentals for mid- to long-term stays. We offer a curated network of thousands of high-quality, turnkey homes in sought-after neighborhoods around the world. Find housing where you want, when you want, on the terms you want without a long-term commitment.
Each apartment is thoughtfully designed with exclusive furnishings, fully equipped kitchens, and incredible amenities. From day one, you’ll enjoy high-speed Wi-Fi, premium linens, and smart home entertainment. Plus, access to pools, gyms, and outdoor spaces in select buildings.
Blueground provides a consistent, quality guest experience that starts even before you arrive. That’s because we let you view all our available apartment listings in real-time, see real images and 3D tours, confirm with a click, pay securely, and move in easily. During your stay, you’ll enjoy reliable support via email, phone, and our guest app, where you can request everything from a home cleaning to extra towels.
For more information, find us on Facebook, LinkedIn, Instagram, Twitter or at www.theblueground.com.
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