In early December, I ordered a large toiletry set, a smaller toiletry set and a hand cream. It took over a week after ordering for it even to be dispatched and, when it eventually arrived, I was shocked to discover that my order was wrong. Instead of the three items I had ordered, I only received one body butter. The form that came with the order even had someone else's name on it, so they had clearly sent me someone else's order by mistake. I used the online contact form to complain about this and ask for a refund, but I have been waiting over a month for any response to this, despite getting an automated email to say my request had been received. Absolutely shocking service and I feel that I have been scammed because I spent a lot of money on products I did not receive. I had to spend more money on other toiletry sets the ones I did not receive were supposed to be Christmas presents. It is a shame as I used to really like some of the products, but I will never spend my money there again after the complete disregard for customer service I have experienced
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Want powerful products with nature-inspired ingredients that make you feel empowered and loved from head to toe? The Body Shop has your back. Scrub up that body and scrub up the world with their beauty treats, fragrances and gift sets. A force for good since 1976, with over 40 years of campaigning, change-making and smashing beauty industry standards, The Body Shop exists to fight for a fairer, more beautiful world.See more
