I ordered a kit along with miniatures. They promised 24-hour delivery, but it took 3 days and was delivered to my home instead of a parcel shop. Annoying but I accepted it. Upon opening, I found the miniatures in a poorly presented box, not the clear baubles as advertised. When I complained, they claimed the kit referred to the service of creating the baubles, not supplying them separately. They insisted the service isn't refundable unless I return everything. Their offer of a discount code felt insincere, as it required a minimum spend. What a letdown!
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