Review Time
POOR AND UNACCEPTABLE AFTER-SALES SUPPORT. BE CAUTIOUS AND CONSIDER OTHER OPTIONS. I am deeply disappointed, which is why I'm writing this review. I hope others heed this warning, as a decline in their sales might prompt them to show more concern and goodwill. In summary, THEY LACK UNDERSTANDING AND DO NOT DEMONSTRATE ANY CARE!
UNACCEPTABLE AFTER-SALES SERVICE. THEY SHOW NO INTEREST IN CUSTOMER CARE, SO CONSIDER SHOPPING ELSEWHERE. I HOPE OTHERS READ THIS AND TAKE NOTE, AS A DROP IN SALES MIGHT FORCE THEM TO SHOW SOME GOODWILL. IN SHORT, THEY SEEM COMPLETELY CLUELESS AND DISINTERESTED!
This company is a SCAM. They send unwanted emails and don’t provide an option to unsubscribe. I don’t even have an account with them, yet I received a marketing email without any way to opt out, violating legal requirements. I had to find a contact email off-site to request removal from their list, but my email was bounced back despite them using the same address. I DO NOT RECOMMEND THIS COMPANY.
My item was supposed to arrive on 23 December, but the status hadn't updated since 19 December. I sent three emails with no response. Eventually, the status changed to 'preparing to send,' but my inquiries went ignored. After waiting 30 minutes on chat, I learned the item was sent via a service that doesn't guarantee next-day delivery. The agent couldn't explain the delay and then stopped responding. Multiple follow-ups have also gone unanswered. Extremely disappointing service.
Awful customer service; my order took over a week to ship. I called for an update and was told it would ship that day, but three days later, I'm still waiting. They promised expedited shipping for free, but I've seen no progress. I was lied to and would advise avoiding this company entirely.
Customer service does not respond. My order hasn’t been dispatched, even though they have taken my money. I can't reach them by phone or email. If they don’t respond soon, I will have to request a chargeback. Very disappointing experience.
I ordered a kit along with miniatures. They promised 24-hour delivery, but it took 3 days and was delivered to my home instead of a parcel shop. Annoying but I accepted it. Upon opening, I found the miniatures in a poorly presented box, not the clear baubles as advertised. When I complained, they claimed the kit referred to the service of creating the baubles, not supplying them separately. They insisted the service isn't refundable unless I return everything. Their offer of a discount code felt insincere, as it required a minimum spend. What a letdown!
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