Very disappointing experience.I’ve used The Canada Bus a few times now, and delays seem to be the norm. Buses arrive and leave late with no communication, no apology, and no consideration for passengers waiting outside in bad weather.On this trip, I arrived right at the scheduled departure time and signaled the driver, but the bus drove off anyway. I accept that cutting it close is on me—but it’s hard to take strict rule enforcement seriously from a company that regularly doesn’t follow its own schedule.The bigger issue was luggage. I paid for two pieces of luggage, as I always do. One of them was a carton box with personal items. I’ve brought the same setup on this route before without any problems. This time, the driver suddenly said the box was a “parcel” and charged me an extra $45.Their site mentions a $45 fee for parcels for shipping. This wasn’t being shipped—I was on the bus with it. There’s also no way to declare or pay for a “parcel” when booking, and nothing clearly stating that a box counts differently than a suitcase. If the exact same items were in a suitcase, there wouldn’t have been an issue, which makes the rule feel inconsistent and poorly explained.I paid the fee just to avoid missing my trip after being told to go to their office.Between frequent delays, unclear policies, and inconsistent enforcement, this service isn’t reliable. I wouldn’t recommend it, and I hope the company seriously improves how it treats paying customers..
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The Canada Bus offers a Passenger Bus service from Calgary to Edmonton. Free Wifi Onboard, Reclining Seats, USB chargers, Water Bottle. we offer 35% off on the Six Tickets Pack
