Extremely disappointing service. I’ve used this transportation option multiple times, and delays appear to be a common issue. Buses arrive and depart late, with no communication or apologies, showing little regard for passengers waiting outdoors in unpleasant conditions. On this occasion, I arrived right at the scheduled departure time and signaled to the driver, but the bus left without me. I understand that timing is partly my responsibility, but it’s difficult to take strict rule enforcement seriously from a service that frequently fails to adhere to its own timetable. The major concern was regarding luggage. I paid for two pieces, as usual. One was a box containing personal items. I’ve traveled with this setup before without any issues. However, this time, the driver abruptly labeled the box as a “parcel” and charged me an additional $45. Their website mentions a $45 fee for shipping parcels. This wasn’t being shipped—I was on the bus with it. There’s no option to declare or pay for a “parcel” during booking, and nothing clearly indicates that a box is treated differently than a suitcase. If the same items were packed in a suitcase, there wouldn’t have been a problem, making the rule seem inconsistent and poorly communicated. I paid the fee just to avoid missing my trip after being directed to go to their office. With frequent delays, ambiguous policies, and inconsistent enforcement, this service lacks reliability. I wouldn’t recommend it, and I sincerely hope the company makes significant improvements in how it treats its paying customers.
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The Canada Bus offers a Passenger Bus service from Calgary to Edmonton. Free Wifi Onboard, Reclining Seats, USB chargers, Water Bottle. we offer 35% off on the Six Tickets Pack
