thecasefactory.com

3.6
3.6 Based on 43 reviews

We offer handmade leather phone cases in genuine italian leather....

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Claude L.
Terrible quality! Don’t buy from this company

Terrible quality!I recently bought a phone case from the case factory Sweden and not only was the package delivered very late (around 3 weeks later than promised) I also had to tell them via email what I ordered, after not getting a confirming email about my order, due to trouble with their systems. When the package finally was delivered and I had used the case for approximately 2 weeks it was already severely damaged and “worn out”. I have been really careful with my case, not doing anything out of the normal. The case has been discolored and the sides are falling apart. I noticed the light borders of the case turning brown/ blackish only a week after I started using it.When I emailed the company that I earlier had contact with, whilst their system had troubles, I got no answers. I sent them a clear explanation and pictures about what I see as a big problem for the price that I payed. I did not get any money back what so ever, and am deeply dissatisfied with my experience. Do not buy anything from this company as they promise a quality they do not provide!

1
Date of experience: Jul 21, 2024

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