thecasefactory.com

3.6
3.6 Based on 43 reviews

We offer handmade leather phone cases in genuine italian leather....

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Average Rating

3.6

/
5

43 Reviews

5 Star
60%
4 Star
5%
3 Star
0%
2 Star
0%
1 Star
35%

All Reviews

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Ojas Pandey
I just ordered a cover on offer of buy 1 get 2 free, and paid ₹1,198 online, no confirmation receive

I just ordered a cover on offer of buy 1 get 2 free, and paid ₹1,198 online, no confirmation received, I tried connecting them on Instagram, WhatsApp, no reply, Complete Scam, I lost money, but I don’t want other to get scammed and do the same, please guys be aware and report them.

1
Date of experience: Mar 14, 2026
Ojas Pandey
I just ordered a cover on offer of buy…

I just ordered a cover on offer of buy 1 get 2 free, and paid ₹1,198 online, no confirmation received, I tried connecting them on Instagram, WhatsApp, no reply, Complete Scam, I lost money, but I don’t want other to get scammed and do the same, please guys be aware and report them.

1
Date of experience: Mar 14, 2026
Deshraj Singh Soun
Ordered product on 28 November and…

Ordered product on 28 November and till o2nd December no news about dispatch.Moreober they don't have any contact information over website.Totally fraud

1
Date of experience: Dec 02, 2025
Ping Chung
They have had beautiful products but the company has closedown.

I bought a clutch with them few years ago and it is totally stunning. I come back thinking to buy other designs but just realized the company has closed down since 2023. I still recall the owner checked in with me via email to make sure I was happy with the purchase, it was one of the best customer experience I’ve had.Some Indian based scammer has created a cloned website and unfortunately few people got scammed by the fake website. Please stop trusting the fake website. I hope it still leave a good name for the kind founder.Theresa

5
Date of experience: Dec 01, 2025
Shashank
Absolute scam the product didn't ship…

Absolute scam the product didn't ship and never arrived but they took money beforehand. It's an absolute scam their customer support is an email and I've written to them many times with no reply.

1
Date of experience: Nov 19, 2025
Gwyneth
Misleading

They took soooo long to ship and that too after several emails. And when they arrived, the quality of the phone cases were below par. The print was also grainy. A couple of the phone cases weren't even like the ones described. Their product photos are AI generated. When I initiated a return for a refund, they never got back. I've been duped.

1
Date of experience: Nov 04, 2025
Vishnu Prasad N V
Biggest scam of my life – Case Factory India is a nightmare

Biggest scam of my life – Case Factory India is a nightmare.I ordered 3 cases over a month ago and till today they haven’t even dispatched my order. They don’t reply to mails, ignore DMs, and cut calls like cowards. The one time they did call, they promised me “next-day shipping.” That was TWO weeks ago. Nothing. Lies after lies.I even begged them to cancel my order and refund me since I have to fly back to the EU soon. Still no action, no refund, not even the basic decency to reply.They are happy to take your money but vanish when it comes to delivering the product. This isn’t just bad service — this is pure fraud.If you’re reading this, don’t ever trust Case Factory India. They’ll waste your money, your time, and your patience.

1
Date of experience: Aug 17, 2025
Cosmo Long
This is by far the worst experience…

This is by far the worst experience I’ve had while ordering a phone cover. I ordered from Casefactory after seeing a clear Buy 1 Get 1 Free offer. The product price showed ₹898 — but when it arrived, the delivery guy demanded ₹1697! That’s almost double!Even after showing proof of the original price and offer, he refused to listen. This is absolutely unprofessional, misleading, and feels like a scam. Why advertise fake offers if you’re going to charge whatever you want during delivery?Had to cancel the order on the spot. Waste of time, waste of energy. Casefactory — either fix your system or stop misleading customers. Definitely not recommended.

1
Date of experience: Jul 29, 2025
Liam Morgan
running a scam

okay so the worst phone case company out there. a scam for real. paid for two hard stride cases and got only one and that too silicone one. reached out to them on every possible platform and wrote millions on emails but no response. a huge scam company and their product is not good at all. go for daily objects as it is far far better. i regret shopping from the case factory

1
Date of experience: Jun 25, 2025
Brooklyn Powell
Scammers “The Case Factory

I don’t know these guys cheating people so openly. While their phone cases look great online, their customer service is seriously lacking. I reached out multiple times via email about an issue with my order and never received a response. To make things worse, when I tried commenting on their Instagram posts to get their attention, my comments were deleted. I noticed I’m not the only one—many customers are complaining about similar issues on their posts and even on Twitter, with some calling it a scam. I would not recommend purchasing from them.After posting these reviews, to some of the Instagram collaborators who collab with them these case factory people reached out to me. When I asked them, “Is this how you treat your customers?” they simply replied, “Yes.” Unfortunately, there’s no option to upload a photo here, otherwise I would have shared the screenshot.

1
Date of experience: Apr 03, 2025

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