theceshop.com

The course content for the Wisconsin to Minnesota reciprocity was acceptable—very boring and repetit

The course content for the Wisconsin to Minnesota reciprocity was acceptable—very boring and repetitive, but that’s expected with CE. Unfortunately, the customer service was extremely poor, and their misinformation caused a serious delay in my licensing.

I was repeatedly told by CE Shop representatives that once I completed the course and took the test provided through CE Shop, I was completely finished and should apply for my Minnesota license. I did take one test, which I genuinely believed was the state-required exam, because CE Shop uses PSI and that is exactly what multiple representatives told me. Based on this information, I had no reason to believe anything else was required.

Because of this, I applied for my license right away.

After waiting nearly two months, my application was denied for missing a requirement. At that point, I assumed PSI had failed to submit my test results, since I believed I had already completed the necessary exam. After multiple days of calls and conversations with roughly 20 different CE Shop agents, I finally learned the truth: I never actually took the required state exam. PSI was not at fault at all—the problem was that CE Shop had incorrectly told me there were no additional tests needed.

What made this even more frustrating was that during those multiple days of calls, I was constantly transferred, told to contact someone else, or reassured (incorrectly) that I was done. No one seemed willing to stop and actually investigate the issue.

Eventually, I spoke with one representative named Brianna, who figured out the entire problem within a minute and got me on the right track. That alone shows how easily this could have been resolved much earlier if someone had taken the time to actually help instead of passing me off.

This experience cost me months of time, unnecessary stress, and a delayed license, all due to misinformation and poor customer service. It truly does not take much effort to provide accurate guidance or take ownership of a problem.

I am very disappointed. I strongly recommend verifying everything directly with the state, because relying on CE Shop’s support can lead to costly and avoidable delays. I even tried to get a refund for these lies and I was denied.

Date of experience: Jan 19, 2026