I would NEVER recommend using The CE Shop for your continuing education! Not only do the courses leave more to be desired, but the bigger reason is the customer service is rude and unwilling to help! Brianna was rude from the time she answered our call!
My husband and I both sell re as a team for 20 years. We often take our continuing education courses virtually. For the first time we thought we would give the CE shop a try. The CE Shop allowed us to purchase two sets of continuing education courses under our own names but utilizing our shared business email account. Once we began taking the courses we realized they were in my husbands name only. I called to inquire about what was happening on my account. The customer service at the CE Shop then told me I needed to purchase my continuing education courses again and under a different email address. And that somewhere in the very finest print it states each user needs their own email. Although their system allowed me to purchase and check out that way. They were not willing to make the error right when I do believe it’s a systematic error that allowed me to create two usernames under the same one email. Their system should have given me a message that the shared email is already in use to prevent situations like this from happening. If you make any mistakes doing your education online, the CE shop is not going to work with you even for a silly mistake as obvious as this one was. Stay away from the CE shop and they’re rude customer service! Zero stars!
UPDATE: BECAUSE I CANT REPLY TO THE CE SHOPS REPLY; my point is that your system should not have allowed me to purchase two individual sets of 20 hours of continuing education with two user names and licensing information under the same email! Your staff was incredibly rude from the very beginning of my call! Instead of understanding my frustration she was dismissive and rude!!!
Your reply is only to attempt to control the narrative but your company needs to do better! Your platform needs to be improved so that your customers can sign up how you need us to!what a waste of time and money!!! I own a statewide brokerage and will never recommend any of our agents use The CE Shop!
AGAIN, I RECOMMEND YOU STAY AWAY FROM THE CE SHOP!! Terrible business practices!!!
Claim your business profile now and gain access to all features and respond to customer reviews.
The CE Shop is the leading provider of professional real estate education with online mortgage, real estate, home inspection, and appraisal courses available throughout the United States. The CE Shop produces quality education for professionals across the nation, whether they’re veterans in their industry or are looking to launch a new career. We believe that the right education can truly make a difference. Visit TheCEShop.com to learn more.See more
