Poor service
Placed an order 6 days ago and paid extra for delivery (stated on the website as 3-5 days). I emailed them today stating the gift had not been delivered as yet.
I’m sharing below the response I got from the company:
“Thank you for your email.
I can confirm that it has been placed on a 3-5 working day delivery timeframe on Saturday, which means that the order was processed on Monday, and therefore working day 5 of the delivery time frame is Monday 16th.”
Hahaha….the day the order is processed is Day 0 or they cannot count. Monday to Friday makes 5 days!!! The email reply was frankly insulting. Instead of apologising for the delay I get this.
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