Name: thechampagnecompany.com
Telephone: 03333585888
Rating: 4.4

Seema Sen Guest

Poor service Placed an order 6 days ago and paid extra for delivery (stated on the website as 3-5 da

Poor service
Placed an order 6 days ago and paid extra for delivery (stated on the website as 3-5 days). I emailed them today stating the gift had not been delivered as yet.
I’m sharing below the response I got from the company:
“Thank you for your email.

I can confirm that it has been placed on a 3-5 working day delivery timeframe on Saturday, which means that the order was processed on Monday, and therefore working day 5 of the delivery time frame is Monday 16th.”

Hahaha….the day the order is processed is Day 0 or they cannot count. Monday to Friday makes 5 days!!! The email reply was frankly insulting. Instead of apologising for the delay I get this.

Date of experience: Feb 13, 2026

Seema Sen Guest

2 weeks ago

Poor service

Poor servicePlaced an order 6 days ago and paid extra for delivery (stated on the website as 3-5 days). I emailed them today stating the gift had not been delivered as yet. I’m sharing below the response I got from the company: “Thank you for your email. I can confirm that it has been placed on a 3-5 working day delivery timeframe on Saturday, which means that the order was processed on Monday, and therefore working day 5 of the delivery time frame is Monday 16th.”Hahaha….the day the order is processed is Day 0 or they cannot count. Monday to Friday makes 5 days!!! The email reply was frankly insulting. Instead of apologising for the delay I get this.

Date of experience: Feb 13, 2026

A Guy Guest

3 weeks ago

Paid £27+shipping for a load champagne…

Paid £27+shipping for a load champagne chocolates. They sent me a bunch with a best before that was 9 days from the order date. They happily informed me that the small print has them covered so they don't have to give me a refund, but it seems pretty bad they would send something through that was just about to go off.

Date of experience: Feb 09, 2026

Mark J Guest

3 weeks ago

Prompt and efficient

Prompt, efficient service and a really competitive price... I'll certainly use them again.

Date of experience: Feb 06, 2026

Clare Purdy Guest

3 weeks ago

Delivered on time

Delivered on time Would recommend!!

Date of experience: Feb 05, 2026

Pauline C Guest

3 weeks ago

Quick, efficient service

The bottle of rum I ordered arrived within a short space of time. The time given for delivery was accurate, not always a given. The protective packaging was excellent. I would use this company again.

Date of experience: Feb 04, 2026

Jill Hirons Guest

1 month ago

Very easy online transaction

Very easy online transaction. Excellent updates regarding my order, well packed on receipt of it. Highly recommend

Date of experience: Feb 02, 2026

Steve Hodgson Guest

1 month ago

I have dealt with Champagne Company on…

I have dealt with Champagne Company on numerous occasions occasions - professional and personal service excels- ther was an issue with availability on my last order the manner in which this was handled was truly first class. Thank You ( from a man spending money)

Date of experience: Feb 02, 2026

Peter van der Merwe Guest

1 month ago

Prompt service

Wide range of Champagne and other products with efficient and prompt delivery service.

Date of experience: Jan 29, 2026

Louise Croft Guest

1 month ago

Easy to use website, excellent range of wines

Easy to use website, exactly what I wanted and a good price. Only problem was when I collected from the local post office as it had been split into 2 boxes and I only had one reference number.