I’m sharing my experience to inform others about the potential risks involved. I discovered a service through a cross-chain swap aggregator, where it was listed as an option for crypto exchanges. Trusting the aggregator's presentation, I proceeded with a transaction and used over 9,000 USDT to purchase BTC. After the funds were transferred, the platform requested additional compliance and source-of-funds information. I cooperated fully, providing documentation showing my funds were obtained through lawful activities. However, I lack visibility into the upstream sources of funds from third-party services. Despite my cooperation, there was a two-week period where I received no responses to my inquiries. After multiple follow-ups, I was informed that my refund request was denied due to an internal assessment. No alternatives were offered, and my funds remain inaccessible. My main concerns include: • The platform’s presentation may mislead users about its credibility. • I cooperated transparently throughout the compliance process. • There was no prior warning that legitimate transactions could result in indefinite fund withholding without recourse. I believe it’s important for potential users to recognize the significant risk of funds being frozen without resolution, even when all compliance requirements are met. I advise anyone considering this platform to evaluate these risks carefully.
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