Review Time
I want to share my experience to highlight potential risks users may face. I found a service through a cross-chain swap aggregator, where it was listed as a crypto exchange option. Trusting the aggregator, I made a transaction using over 9,000 USDT to buy BTC. After transferring the funds, they requested compliance and source-of-funds documentation. I complied fully, providing proof that my funds were legitimate. As an end user, I have no control over third-party sources. Despite my legitimacy, I faced a two-week wait with no communication. After multiple follow-ups, they informed me that my refund request was denied due to their internal assessment. No alternatives were provided, and my funds remain inaccessible. My concerns include: • The service may create a misleading sense of credibility. • I cooperated fully throughout the compliance process. • There was no warning that legitimate transactions could result in indefinite fund withholding without recourse. It’s crucial for potential users to understand the significant risk of funds being frozen without resolution, even when all compliance measures are satisfied. I strongly advise anyone considering this service to evaluate these risks carefully.
I’m sharing my experience to inform others about the potential risks involved. I discovered a service through a cross-chain swap aggregator, where it was listed as an option for crypto exchanges. Trusting the aggregator's presentation, I proceeded with a transaction and used over 9,000 USDT to purchase BTC. After the funds were transferred, the platform requested additional compliance and source-of-funds information. I cooperated fully, providing documentation showing my funds were obtained through lawful activities. However, I lack visibility into the upstream sources of funds from third-party services. Despite my cooperation, there was a two-week period where I received no responses to my inquiries. After multiple follow-ups, I was informed that my refund request was denied due to an internal assessment. No alternatives were offered, and my funds remain inaccessible. My main concerns include: • The platform’s presentation may mislead users about its credibility. • I cooperated transparently throughout the compliance process. • There was no prior warning that legitimate transactions could result in indefinite fund withholding without recourse. I believe it’s important for potential users to recognize the significant risk of funds being frozen without resolution, even when all compliance requirements are met. I advise anyone considering this platform to evaluate these risks carefully.
This service is a scam. They request KYC documents, and once I complied, they demanded the source of funds for my entire account. After I provided the necessary documentation, they claimed it was fraudulent because USDT isn't legal tender in my country. However, USDT is not legal tender anywhere. I hope no one else has to experience this.
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