I want to share my experience to highlight potential risks users may face. I found a service through a cross-chain swap aggregator, where it was listed as a crypto exchange option. Trusting the aggregator, I made a transaction using over 9,000 USDT to buy BTC. After transferring the funds, they requested compliance and source-of-funds documentation. I complied fully, providing proof that my funds were legitimate. As an end user, I have no control over third-party sources. Despite my legitimacy, I faced a two-week wait with no communication. After multiple follow-ups, they informed me that my refund request was denied due to their internal assessment. No alternatives were provided, and my funds remain inaccessible. My concerns include: • The service may create a misleading sense of credibility. • I cooperated fully throughout the compliance process. • There was no warning that legitimate transactions could result in indefinite fund withholding without recourse. It’s crucial for potential users to understand the significant risk of funds being frozen without resolution, even when all compliance measures are satisfied. I strongly advise anyone considering this service to evaluate these risks carefully.
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