thecheesecakefactory.com

2.2
2.2 Based on 161 reviews

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Ernie Lewis
HORRIBLE!!!

HORRIBLE!!!! Our server had an attitude from the very beginning. She took our cocktail order but we had a 7 year old who ordered a Coke. It took some time for our cocktails and in the mean time, she did not bring the Coke to the child. When she brought the cocktails,we reminded her about the Coke. She did not apologize for forgetting it. When she brought the Coke,she sat it at the end of table,with no straw and walked away. We had to ask another server for a straw. We asked about the bread. She said there was none ready.Our appetizers came, and when she brought the entrees,we asked again about the bread-attitude was shown about us asking. We also told her we had no forks. She returned with PLASTIC FORKS! She had them in her hand,handing them to me with no explanation. I said, "Why are you giving us plastic forks"? She said the regular forks had water spots on them. It was an expensive meal($292 dollars) that we were eating with plastic forks! At the end, we waited an extremely long time for her to pick up our credit card.It was so long that 1/2 of our party couldn't wait any longer for us to pay the bill,so they left. It was a very disappointing birthday celebration for one of our guests!

1
Date of experience: Jul 30, 2025

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