thecheesecakefactory.com

2.2
2.2 Based on 161 reviews

...

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Alex S.
My wife ordered a Santa Fe Salad

My wife ordered a Santa Fe Salad, it took 35 min to come, then when it came there was no chicken, waiter was very apologetic and then the salad came back a second time with what looked like was rotisserie chicken and it was ice cold. Aidan was awesome. The female manager advise Aidan that she was not gonna take the item off the check after my wife asked for it to be take off a d said she can have a free piece of cheesecake. Aidan ended up getting another manager to get it taken care of. Neither manager came to speak with her at any point before she left. Very unprofessional and unacceptable treatment at the Chandler Mall location in Az.

1
Date of experience: Jul 12, 2025

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