I decided to purchase a flexible partial with 2 add on teeth. The order process went smooth and was timely. Although I did pay for expedited shipping after I was told my order could take up to 3 additional weeks. When I received the partial, I tried in on and it did not fit properly...talked with a lisp as a result. Immediately took out the partial and contacted CS 2 days in a row. Normally the CS was timely and responsive...now all of a sudden crickets... I waited a week before submitting a dispute with my credit card company. Ironically, 2 months later I receive 2 review requests of their product. I didn't respond as I was in the process of disputing this charge because they never responded to my 2 attempts to reach out DIRECTLY to the CS. I find it a bit dubious that all of a sudden they send me 2 review inquiries but never respond directly to me regarding the information that I already sent saying the product did not work/fit properly. Here is the return policy, which seems a wonky. How can you know if the product doesn't fit if you don't try it on?"While it's very rare, if it does happen, just email us to (their support email address which I cannot include in this review). To be eligible for a refund, your item must be returned in the same condition that you received it, unworn, unused, with top and bottom dental stone models and in its original packaging. Adjustments are no charge and are covered under your product warranty with The Clear Guard. In the event the customer adjusts, modifies or damages the product, this voids all warranties and the product is non-refundable. "At any rate, this started off as a decent experience and now has become a terribly bad experience.
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