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Ongoing Harassment, Inappropriate Conduct, and Decline in Professional Standards at The Collective O

I am writing this review to document a pattern of inappropriate conduct and declining professionalism at The Collective Old Oak, so others can understand what has happened over time rather than seeing this as a single incident.I lived at The Collective Old Oak for around two years. For most of that time, it was a good place to live. Staff were polite and professional, and I had no issues. The problems only began after changes in on-site staffing and management.How It StartedThe situation began with rude and mocking behaviour from a staff member, Lamaya. During an interaction in the building, she made comments about my clothing, mocked my laugh. This happened in a shared space and felt disrespectful rather than light-hearted.Because I believe in addressing issues directly, I later sent her a calm message explaining that the remarks about my shirt, the mocking of my laugh, and the dismissive behaviour were not acceptable to me and that I expected basic courtesy going forward.Instead of improving, the behaviour escalated.Derogatory and Personal RemarksAfter this, Lamaya made derogatory comments about me, including remarks along the lines of “look at him, he thinks he owns the place”, simply because I politely greet people in the building. Normal, friendly behaviour was treated with hostility and resentment.Alongside this, there was a separate and very uncomfortable pattern of repeated personal remarks. On multiple occasions, across different days, she asked me questions such as “Am I pretty?” and “Do I look pretty?”. These comments were unsolicited, repeated, and not related to her role. I did not encourage or reciprocate them, and they made me uncomfortable. Repeated personal remarks of this nature cross professional boundaries and created an unpleasant atmosphere.Management Response and EscalationI raised these concerns with the on-site manager, but felt my concerns were minimised rather than properly addressed. As a result, I had no option but to escalate the matter to Tom, the Regional Manager.To his credit, Tom intervened appropriately. Following his involvement, staff behaviour improved noticeably, which strongly suggested the concerns raised were valid. For a period, things returned to a professional standard.While I was still resident, I was also approached by other residents who independently complained about similar treatment from the same staff member, confirming this was not an isolated issue.Final Incident – 8 JanuaryOn 8 January, after moving out on 1 January, I returned to the building at around 9:55 a.m. to collect mail and to wait briefly before a 10:10 a.m. haircut appointment with my barber, who runs a rent-paying business on the first floor.While waiting near the restaurant area, I was again approached by Lamaya in a manner that felt confrontational and unnecessary, despite my legitimate reasons for being there. The interaction upset me enough that I chose to leave immediately.As a result, I missed my haircut appointment (causing a business in the building to lose custom) and left before dining, meaning the restaurant may also have lost business. This happened after earlier regional intervention, suggesting the underlying issues had not been resolved.Overall ImpressionThe atmosphere at The Collective Old Oak has changed significantly. What was once a welcoming and professional environment now feels uncomfortable when concerns are raised. The fact that behaviour improves only after regional intervention, and then later resurfaces, points to a deeper management issue.Until management:Enforces professional boundaries consistentlyAddresses inappropriate conduct properlyPrevents selective targeting or retaliationI cannot recommend The Collective Old Oak.This review is shared so others can see the full context and pattern of events, not just a single moment.

Date of experience: Jan 08, 2026