Review Time
I am writing this review to highlight a series of inappropriate behaviors and decreasing professionalism at a particular establishment, so others can grasp the ongoing issues rather than viewing this as an isolated event. I resided at this place for approximately two years. For a significant portion of that time, it was a decent living environment. The staff were courteous and professional, and I had no concerns. However, problems arose after changes in the on-site staffing and management. How It Began The situation started with rude and mocking behavior from a staff member. During an encounter in the building, she made derogatory comments about my attire and ridiculed my laugh. This occurred in a communal area and felt disrespectful rather than playful. Believing in addressing issues directly, I later sent her a composed message clarifying that her remarks about my shirt, the mockery of my laugh, and her dismissive behavior were unacceptable to me, and I expected basic courtesy moving forward. Instead of improvement, the behavior escalated. Derogatory and Personal Comments Following this, the staff member made belittling comments about me, including remarks like “look at him, he thinks he owns the place,” simply because I greeted others politely. What should have been normal, friendly behavior was met with hostility. Additionally, there was an uncomfortable pattern of repeated personal inquiries. On several occasions, she asked me questions such as “Am I pretty?” and “Do I look pretty?”. These unsolicited comments were unrelated to her role, and I did not encourage them, making me uncomfortable. Such repeated personal remarks crossed professional boundaries and created a negative atmosphere. Management Response and Escalation I brought these concerns to the attention of the on-site manager, but felt my issues were downplayed rather than adequately addressed. Consequently, I had to escalate the matter to the regional manager. To his credit, the regional manager intervened appropriately. After his involvement, staff behavior noticeably improved, indicating that my concerns were valid. For a time, things returned to a professional standard. While I was still living there, I was also approached by other residents who independently expressed similar grievances about the same staff member, confirming that this was not an isolated incident. Final Incident – 8 January On January 8, after moving out on January 1, I returned to the building around 9:55 a.m. to collect my mail and wait briefly before a 10:10 a.m. haircut appointment with my barber, who operates a business on the first floor. While waiting near the dining area, I was again approached by the staff member in a confrontational and unnecessary manner, despite my legitimate reasons for being there. The interaction upset me enough that I decided to leave immediately. As a result, I missed my haircut appointment, which caused a loss of business for the barber, and left without dining, likely impacting the restaurant as well. This occurred after earlier regional intervention, suggesting that the underlying issues had not been resolved. Overall Impression The atmosphere at this establishment has changed significantly. What was once a welcoming and professional environment now feels uncomfortable when concerns are raised. The fact that behavior improves only after regional intervention, and later resurfaces, indicates deeper management issues. Until management: - Enforces professional boundaries consistently
- Addresses inappropriate conduct properly
- Prevents selective targeting or retaliation I cannot recommend this place. This review is shared to provide others with the full context and pattern of events, rather than just a single moment.
I am writing this review to document a pattern of inappropriate conduct and declining professionalism at The Collective Old Oak, so others can understand what has happened over time rather than seeing this as a single incident.I lived at The Collective Old Oak for around two years. For most of that time, it was a good place to live. Staff were polite and professional, and I had no issues. The problems only began after changes in on-site staffing and management.How It StartedThe situation began with rude and mocking behaviour from a staff member, Lamaya. During an interaction in the building, she made comments about my clothing, mocked my laugh. This happened in a shared space and felt disrespectful rather than light-hearted.Because I believe in addressing issues directly, I later sent her a calm message explaining that the remarks about my shirt, the mocking of my laugh, and the dismissive behaviour were not acceptable to me and that I expected basic courtesy going forward.Instead of improving, the behaviour escalated.Derogatory and Personal RemarksAfter this, Lamaya made derogatory comments about me, including remarks along the lines of “look at him, he thinks he owns the place”, simply because I politely greet people in the building. Normal, friendly behaviour was treated with hostility and resentment.Alongside this, there was a separate and very uncomfortable pattern of repeated personal remarks. On multiple occasions, across different days, she asked me questions such as “Am I pretty?” and “Do I look pretty?”. These comments were unsolicited, repeated, and not related to her role. I did not encourage or reciprocate them, and they made me uncomfortable. Repeated personal remarks of this nature cross professional boundaries and created an unpleasant atmosphere.Management Response and EscalationI raised these concerns with the on-site manager, but felt my concerns were minimised rather than properly addressed. As a result, I had no option but to escalate the matter to Tom, the Regional Manager.To his credit, Tom intervened appropriately. Following his involvement, staff behaviour improved noticeably, which strongly suggested the concerns raised were valid. For a period, things returned to a professional standard.While I was still resident, I was also approached by other residents who independently complained about similar treatment from the same staff member, confirming this was not an isolated issue.Final Incident – 8 JanuaryOn 8 January, after moving out on 1 January, I returned to the building at around 9:55 a.m. to collect mail and to wait briefly before a 10:10 a.m. haircut appointment with my barber, who runs a rent-paying business on the first floor.While waiting near the restaurant area, I was again approached by Lamaya in a manner that felt confrontational and unnecessary, despite my legitimate reasons for being there. The interaction upset me enough that I chose to leave immediately.As a result, I missed my haircut appointment (causing a business in the building to lose custom) and left before dining, meaning the restaurant may also have lost business. This happened after earlier regional intervention, suggesting the underlying issues had not been resolved.Overall ImpressionThe atmosphere at The Collective Old Oak has changed significantly. What was once a welcoming and professional environment now feels uncomfortable when concerns are raised. The fact that behaviour improves only after regional intervention, and then later resurfaces, points to a deeper management issue.Until management:Enforces professional boundaries consistentlyAddresses inappropriate conduct properlyPrevents selective targeting or retaliationI cannot recommend The Collective Old Oak.This review is shared so others can see the full context and pattern of events, not just a single moment.
Hello on Earth,I have been here for the past 2 months. Events are scams; they only take place at the beginning of Sept'24-Dec'24, and then nothing happens. Both salespeople are liars and sell fake information. The GM is the dumbest guy in the world and has no idea what's going on. The community manager, who is also one of the salespeople, has no experience, and I doubt they have any qualifications as they lie over and over again.My experience has been quite disappointing. The Wi-Fi speed is consistently below 1 Mbps, and the radiators don't seem to work properly. There's a noticeable unpleasant smell throughout the property, and the overall condition of the place feels old and poorly maintained. There is a discount on rent if you give a positive review, which explains why most of the reviews are from people leaving this place or who have left within a few months of their contract.Additionally, the management, administration, and operations team have been quite rude and dismissive. When I raised concerns, there was no response for months, and when I followed up, I was met with an eviction notice. The sales team seems more focused on making promises rather than delivering on them. While you're treated well when you're new, the treatment noticeably declines over time. Sadly, this has made the experience here quite frustrating and uncomfortable.
Overall, it was a pretty positive experience. The best thing about the accommodation is the travel links. The price is okay, but it is arguably high given the area and facilities. However, you can't complain too much. Staff are friendly, especially management. I had some issues during my tenancy and the management team were accommodating and offered a helpful, tailored solution which made me feel very comfortable. My deposit was also returned swiftly, and any issues I had during my tenancy were dealt with by the credit control team. Again, great staff, ok building and location, good travel links.
I want to say thank you to Urvisha, sales manager for her help with getting a room at the Collective Old Oak! I have lived here for almost 6 months and I absolutely love the place. Also the area is very convenient, there are 2 stations here: Willesden Junction and North Acton. Because I work for different companies in London, it's very important to me. I also love the terrace at the Collective, I have done a lot of work here this summer! Or just relaxed in nice weather. Keep up the good work, the Collective!
Would not recommend. I was living in london, went to move in to the collective where I was told my room was not ready due to an error in their system. I emailed the company multiple times to try and rectify the issue, and received a response nearly A WEEK later. I had no where to live and had to stay in work accommodation. Once I moved in, I found that the hot water NEVER works, the wifi and the lifts are slow.If you have any issues/queries there is absolutely no easy way to contact anyone. The receptionists are lovely but if you come with a query, you’re told to email the generic email, which I had to do every day for 3 weeks to try and get a response. There is no one to directly speak to, it’s a faceless company. I stayed for 6 weeks of my 3 month tenancy and then decided to leave early. I’d rather pay 2 rents together then stay there. The other tenants I spoke too are trying to leave early too. The idea has such good potential, but the reality is awful. I would not recommend.
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