I ordered a bouquet to congratulate someone on a birth, and was shocked when I received photos of the flowers—they arrived wilted and in terrible condition. It was embarrassing, as the recipient noticed immediately. When I contacted customer service and shared the photos, they claimed the flowers looked fresh and refused to refund me. This response was dismissive and unhelpful. The bouquet looked nothing like the images online, which are clearly misleading. I strongly advise against using this service. Opt for a reputable local florist who will deliver fresh flowers and treat your order with care. Don't waste your time or money here.
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