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I ordered a package for my wife's birthday on January 8th, scheduled for delivery on the 16th. On the delivery date, I received an email stating the package was delivered, but when I returned home, there was nothing there. I checked with my neighbors, and they hadn’t received it either. I reached out to both the company and the delivery service regarding this issue, but both have been extremely unhelpful. The company provided a delivery confirmation, but it clearly lacks my identification number, indicating that the driver did not deliver it to me or anyone else. Additionally, there was no attempt to contact me at the time of delivery. I cannot call the company as their phone line is non-functional, and I am now getting no replies to my emails. I spent money on a gift for my wife's birthday, and so far, I have received nothing. I demand a refund or my package! I will not be using this service again!
I aimed to surprise my wife with a beautiful bouquet. After thorough research, I found that the company offered large, stunning seasonal arrangements. The delivery went smoothly, but the bouquet I received was quite disappointing. While the online photos showcased a vibrant, abundant group of flowers, what arrived were just a few wilted blooms that could fit in my hands. I understand that real arrangements may not match the display photos perfectly, but this was far from what was advertised. I am very disappointed.
I wanted to surprise my wife with a beautiful bouquet of flowers. After extensive research, I found that the company offered impressive seasonal arrangements. While the delivery was fine, the bouquet I received was disappointing. The photos online depicted a large, vibrant bouquet, but what arrived were just a few wilted flowers that could fit in my hands. I realize that real bouquets may not look exactly like the display photos, but this was nothing like what was promised. Very disappointing.
The order was not delivered on the promised date, and it was canceled without any explanation. They haven't refunded my money either. This is a scam, and I will pursue legal action. I DO NOT RECOMMEND BUYING ANYTHING FROM THIS COMPANY. Don't trust their responses: I have sent 11 emails with my order details, and they haven't replied to any of them. It's unbelievable. Legal action is forthcoming.
They promised delivery on a specific day, which was the main reason I ordered from them. Now, two days have passed, and the order still hasn't arrived. I will never use this service again. Update: after four days, the flowers finally arrived, but they were all dry and went straight into the bin. It was an embarrassment for the recipient, and I regret sending anything.
I'm based in Germany and wanted to send flowers to a friend in Spain. I chose the company because the flowers looked elegant, and the additional gift options were classy. I encountered a minor issue (which was my fault), but it was resolved quickly. I corrected my order, and it arrived at my friend's place the next day! The delivery service was also very professional. My friend was thrilled with the flowers and chocolates I sent.
I ordered a bouquet to congratulate someone on a birth, and was shocked when I received photos of the flowers—they arrived wilted and in terrible condition. It was embarrassing, as the recipient noticed immediately. When I contacted customer service and shared the photos, they claimed the flowers looked fresh and refused to refund me. This response was dismissive and unhelpful. The bouquet looked nothing like the images online, which are clearly misleading. I strongly advise against using this service. Opt for a reputable local florist who will deliver fresh flowers and treat your order with care. Don't waste your time or money here.
I've used this service for some time and was initially satisfied. However, when issues arose, I saw their lack of commitment to customer satisfaction. I ordered a set of three vases and flowers to celebrate my wife's delivery. One vase arrived broken, and when I requested a replacement, they said it wasn't possible and only offered a €2 refund, which doesn't even cover shipping costs. I'm extremely disappointed with their customer service.
The entire experience was awful. I purchased a flower arrangement for Mother's Day, which was the main reason for my order. The flowers arrived two days late, in poor condition, and the company took no responsibility. Their customer service was robotic, and they only reimbursed 10% of the total price. I will never buy from them again.
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We like people more than flowers, and that's saying something. Our field-fresh flowers and plants bring extra freshness to make everyone's days feel vibrant. Plus, we include the Always Fair Guarantee to give you extra security and protection, so you will be fairly compensated if something isn't as promised.
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