Extremely disappointed by this company. I ordered bespoke cookies for a family celebration. They did arrive on time, but half of the cookies were broken! I immediately contacted Amanda, but she responded that the delivery is not within her responsibility! This - for a company which exclusively works through online orders, without any physical store where you could collect them - cannot be right! There was no exchange of the broken cookies or any other form of help even though I emailed her several times. She offered refund for the broken cookies, which however never got issued. The results of my order with this company are broken cookies which could not be used as intended, dozens of emails from my side without reply, and a promised refund which I never received. Could not have been worse!!!
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Beautiful, freshly baked hand decorated cookie gift boxes and favours for family occasions & corporate events. Hand iced with love and delivered to your door! @thecookiecollaboration
