I want to share my recent experience to help others make informed choices. I had a genuine leather bag sent to me, valued at a significant amount, but it never arrived. After extensive communication with the company, I was told the courier left the parcel 'in a pot' at my home. This seems highly unlikely, as the box was quite large. During this ordeal, the delivery person arrived in tears, but I explained that any issues should be addressed with the company directly. Unfortunately, she blocked my garage for about 25 minutes, adding to the stress of an already frustrating situation. Despite providing all necessary details, the company sided with the delivery person, leaving me without my parcel and without any compensation. While I don't suspect bad intentions, I recommend others exercise caution when using this service, particularly for valuable items. Clear delivery instructions and strong proof of delivery are essential.
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