Review Time
I utilized a locker service to send a CD-Rom containing essential software to one of their locations on December 22, 2025. However, on January 7, 2026, I was informed that my package was lost in transit, and they decided to cancel the waybill without any effort to locate it. This situation is unacceptable, highly unprofessional, and completely undermines any trust in their services.
I am waiting for a package from a family member, but the pin number and QR code failed to unlock the locker. I've made several frustrating calls with unsatisfactory responses and unfulfilled promises regarding the delivery to my home address. Today, drivers came to my house to pick up a package instead of delivering mine.
Once the best in South Africa, now it's the absolute worst. We're done with you; your service is poor, overpriced, and you show no regard for your customers or their packages. We've closed our two corporate accounts along with two personal accounts. We switched to another courier service and are now much more satisfied with the quality of service and support.
I want to share my recent experience to help others make informed choices. I had a genuine leather bag sent to me, valued at a significant amount, but it never arrived. After extensive communication with the company, I was told the courier left the parcel 'in a pot' at my home. This seems highly unlikely, as the box was quite large. During this ordeal, the delivery person arrived in tears, but I explained that any issues should be addressed with the company directly. Unfortunately, she blocked my garage for about 25 minutes, adding to the stress of an already frustrating situation. Despite providing all necessary details, the company sided with the delivery person, leaving me without my parcel and without any compensation. While I don't suspect bad intentions, I recommend others exercise caution when using this service, particularly for valuable items. Clear delivery instructions and strong proof of delivery are essential.
The staff seem untrained and struggle with basic communication. Managers are rarely available, and calls are often dropped. The drivers lack knowledge of the delivery areas, making parcel retrieval a hassle. After waiting four hours, a manager finally reached out to inform me they couldn't deliver because I was undercharged and needed to pay extra.
I am very dissatisfied with the service I received. I sent a parcel through a locker containing four items, but only one was delivered. I reported this immediately, expecting a thorough investigation. Instead, I was told there was 'no tampering' and was asked to provide footage of myself packing the parcel, which is an unreasonable expectation. The fact that one item was delivered indicates that the parcel was not empty when I dropped it off, suggesting the loss occurred while in their custody. Instead of reviewing their own systems, they are shifting responsibility onto me. As a business owner, I rely on dependable deliveries, and the handling of this matter has been unacceptable. I am requesting a proper investigation and will escalate if necessary.
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