I am very dissatisfied with the service I received. I sent a parcel through a locker containing four items, but only one was delivered. I reported this immediately, expecting a thorough investigation. Instead, I was told there was 'no tampering' and was asked to provide footage of myself packing the parcel, which is an unreasonable expectation. The fact that one item was delivered indicates that the parcel was not empty when I dropped it off, suggesting the loss occurred while in their custody. Instead of reviewing their own systems, they are shifting responsibility onto me. As a business owner, I rely on dependable deliveries, and the handling of this matter has been unacceptable. I am requesting a proper investigation and will escalate if necessary.
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