Review Time
The service was awesome. I called before I ordered with a question and once after I received everything and they were so helpful.I also saved about $1,000 buying here compared to my local CPAP store. I am in Ontario and had my new travel mini within 3 days and I am ready to get traveling!!All of my future CPAP purchases I will be making here!Thanks so much for the great service and great prices!
I had a minor issue with a recent purchase. The entire interaction was done by mail but the result was exactly what I needed. The interaction was helpful, productive, quick and successful. I believe the CPAP Store is a credible and honest retailer.
I recently purchased a new CPAP machine from The CPAP Store online. I received my machine with the complete kit for 600$ taxes included and free shipping. As I do not have any medical insurance, I was thrilled that I did not to have to pay the 1500++ that everyone else is asking. Plus they issued me a medical receipt so I can deduct on my income taxes.I strongly recommend this company to anyone using a CPAP machine and requiring new equipment, including all the items that have to be renewed on a regular basis. Plus it is a CANADIAN company 🇨🇦
Had a terrible experience buying a ResmedAirsense 11. The machine was defective and produced a solvent-like smell that hurt my lungs. The CPAP store asked me to return the machine to Resmed for troubleshooting. Resmed determined the printed circuit board was faulty and a new machine would be sent to the CPAP Store. I told the CPAP store I no longer wanted the machine - to just keep the new replacement machine and return my money, or send me a Resmed 10 which I decided I trust more. The store offered a Resmed 10 for the same price (not offering money back) despite it costing around $200 less than the Airsense 11. That was my first clue this is not an ethical business. I then said I’ll just request my money back — and they refused. They sent me a tracking number twice, making it appear they already shipped the new machine to me. The track numbers turned out to be false since they didn't track and I never received the new machine. I asked my Visa credit card to refund my money, and after I could prove I never received the new replacement machine, I got the refund through Visa.
Terrible experience with The CPAP Store ... information was incomplete on their website which led to an erroneous purchase. The CPAP Store will not accept returns of any package that is opened and it does not make a difference if it was not used. Their resolution was for me to eat the cost and then purchase another product from them.There are better CPAP companies that care about their customers, especially new ones. Buyer beware.
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