thecpapstore.ca

4.7
4.7 Based on 45 reviews

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Average Rating

4.7

/
5

45 Reviews

5 Star
92%
4 Star
2%
3 Star
0%
2 Star
0%
1 Star
6%

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Andrew Wilkin
Very good value and service

Very good, easy to navigate web site. Pricing was excellent compared to my previous provider. Order was filled, shipped and delivered very quickly! I’ll be back.

5
Date of experience: Aug 28, 2025
Wayne Murray
The service was awesome

The service was awesome. I called before I ordered with a question and once after I received everything and they were so helpful.I also saved about $1,000 buying here compared to my local CPAP store. I am in Ontario and had my new travel mini within 3 days and I am ready to get traveling!!All of my future CPAP purchases I will be making here!Thanks so much for the great service and great prices!

5
Date of experience: Aug 28, 2025
JMKYYC
CPAP store August 25…

I had a minor issue with a recent purchase. The entire interaction was done by mail but the result was exactly what I needed. The interaction was helpful, productive, quick and successful. I believe the CPAP Store is a credible and honest retailer.

5
Date of experience: Aug 05, 2025
Margaret
CPAP machines at the best prices

I recently purchased a new CPAP machine from The CPAP Store online. I received my machine with the complete kit for 600$ taxes included and free shipping. As I do not have any medical insurance, I was thrilled that I did not to have to pay the 1500++ that everyone else is asking. Plus they issued me a medical receipt so I can deduct on my income taxes.I strongly recommend this company to anyone using a CPAP machine and requiring new equipment, including all the items that have to be renewed on a regular basis. Plus it is a CANADIAN company 🇨🇦

5
Date of experience: Mar 05, 2025
Mikey Smith
Awesome company to order from

Awesome company to order fromSuper fastGreat website My new place to order my supplies on my own!!

5
Date of experience: Feb 26, 2025
Kizotau99
Sold me a medical device with no serial…

Sold me a medical device with no serial number attached. Refused to send a replacement or help resolve the issue

1
Date of experience: Jan 01, 2025
Calmement
Had a terrible experience

Had a terrible experience buying a ResmedAirsense 11. The machine was defective and produced a solvent-like smell that hurt my lungs. The CPAP store asked me to return the machine to Resmed for troubleshooting. Resmed determined the printed circuit board was faulty and a new machine would be sent to the CPAP Store. I told the CPAP store I no longer wanted the machine - to just keep the new replacement machine and return my money, or send me a Resmed 10 which I decided I trust more. The store offered a Resmed 10 for the same price (not offering money back) despite it costing around $200 less than the Airsense 11. That was my first clue this is not an ethical business. I then said I’ll just request my money back — and they refused. They sent me a tracking number twice, making it appear they already shipped the new machine to me. The track numbers turned out to be false since they didn't track and I never received the new machine. I asked my Visa credit card to refund my money, and after I could prove I never received the new replacement machine, I got the refund through Visa.

1
Date of experience: Feb 21, 2024
Stevie Johnson
Terrible experience with The CPAP Store…

Terrible experience with The CPAP Store ... information was incomplete on their website which led to an erroneous purchase. The CPAP Store will not accept returns of any package that is opened and it does not make a difference if it was not used. Their resolution was for me to eat the cost and then purchase another product from them.There are better CPAP companies that care about their customers, especially new ones. Buyer beware.

1
Date of experience: Aug 28, 2023

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