The Dental Hub deserves 0 stars due to management. Believe the TRUSTPILOT reviews!Go elsewhere. Dr. Nabeel was dismissive and unprofessional, openly admitting he’s never had dental treatment. He kept commenting on my Invisalign journey when I wasn’t asking for his opinion. I went in for an emergency check-up for pain unrelated to Invisalign, but he insisted on offering unsolicited comments. When I asked about the brand of whitening products they use, he couldn’t even give a straight answer and made a mockery when I asked if it was Phillips Zoom. He seemed more focused on proving himself rather than addressing my concerns. His people skills and customer service were severely lacking.I called to give basic feedback about this, and I received an unreasonable message from the so-called director of The Dental Hub, who manages both the Milton Keynes and Northampton branches. He told me that a manager would call me and that they welcomed feedback, but instead, he ended up texting me and referred to me as "a pain in the arse"—this message came from the company number.(See attachment)The director seems more focused on walking his dog and sipping coffee than actually managing the practice and handling complaints professionally. He clearly didn’t bother to check who he was messaging before hitting send.Just because you’re a private company doesn’t mean customer service should be ignored!This practice seems driven more by profit than by patient care. I’ll be interested to see what the GDC has to say about this.Update: The director reached out via his personal number, offering a brief and unconvincing apology. (See attachment of how they handle misconduct and complaints.) This sums up how this place handles issues.
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The Dental Hub is a leading dental clinic in Gurgaon that is led by one of the renowned dentist in Gurgaon, Dr Amit Garg and his wife Dr Neha Garg.
