I ordered a deodorant (the takesumi detox charcoal). I have used it before and it has been amazing. This time the colour was totally different and the product smelled like something was wrong. Not good in any way and not what it used to smell. I aproached the customer service. The said it is completely normal to have this kind of difference between different batches in colour and odor and it was completely safe to use the product. That is it, no refund not even a new product to replace the obviously spoiled product in my hands. And the funny thing in this all is that where they say the product is completely ok and safe to use they do not let me rewiev it in the e-mail they send me. Only the other product that I ordered alonside with the deodorant! I'm sorry, I cannot recommend this kind of service to anyone and it is a shame for these kinds of product are hard to find, atleast in Europe!
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Green beauty brands to detoxify your life - organic skin care, natural makeup, 5-free nail polish, clean hair care, wellness teas, safe household products.
