RETURNS BEWARE- SHADY BUSINESS I purchased a Kosas serum and unfortunately it dried out my skin after just one use so I decided to return it. With discount I paid $48.80 (plus tax) , when I got my refund it was only for $26.39 so I emailed them to rectify the error. As it turns out I was charged $24.85 as a shipping label fee, that is a massive fee for such a small item. This fee was not made clear and as a result I'm out nearly 50% of the value of the product. I was happy to find an alternative to Sephora but after this experience of robbing their customers they have lost me as a customer. If there is a fee to return items fine, but that needs to be made clear. Both the fact that there will be a fee and what that fee will be. When I hear the word fee, I typically think $5, $25 is beyond rude and super shady. Had I known that the this was going to be the fee I would have just kept it and resold it myself. I hope they change this, I love the philosophy of Detox Market but this experience really makes me question if they're as honest and as authentic as they make themselves out to be. I hope they take this and actually choose to change their practices.
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Green beauty brands to detoxify your life - organic skin care, natural makeup, 5-free nail polish, clean hair care, wellness teas, safe household products.
