I made a purchase while they were running a Bliss Bundle promo. One of the products I bought caused me a SEVERE skin allergy. I created an online return and they canceled it, saying "any used and opened items purchased during our bundle promotion are final sale". They never clearly stated during the whole check out process, that the purchases made in conjunction with Bundles and Gifts with Purchase (GWP) are Final Sale and cannot be exchanged or refunded. Only later when you want to return a product you used ones and end up with a horrible allergic reaction you find out you cant return it, even for store credit - which is ridiculous. If they so strict about it - they MUST make it super clear and visible to the customer that products are a final sale in the cart, before you pay. Not a small print somewhere no one knows where, right?! I shopped with them for my first time and if I can't return a product for such reason, sure enough, it will be my last time. I can't even find a phone number so I could talk to the manager, the only phone number listed on the site - it's one of their physical store's number. So sketchy! If you want a reputable store with great customer service- stay away!
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Green beauty brands to detoxify your life - organic skin care, natural makeup, 5-free nail polish, clean hair care, wellness teas, safe household products.
