I’ve been a loyal customer at Drybar for several years, and every single appointment I’ve had has involved a 15–20 minute wait. I’ve never made an issue of it. I understand how salons work and don’t expect to be seated at the exact minute of my appointment.Today was different. I had a 1:45 pm appointment on a busy Sunday. After circling the village looking for parking, I called at 1:55 pm to let them know I had just parked and was walking over. I was told they would not take me because I was past their 10-minute grace period.I went in anyway and spoke with the manager, who was completely unaccommodating. When I explained that I’ve consistently waited 15–20 minutes at this location, her response was, “Well today we’re running on time.”That’s wild to me.It’s apparently acceptable for customers to wait well past their appointment time, but the one time a loyal, repeat client is a few minutes late…after proactively calling…they’re dismissed without any flexibility or regard. That’s poor service and a clear double standard.
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" The company was founded in 2008 by Alli Webb.