Review Time
I’ve been a loyal customer at Drybar for several years, and every single appointment I’ve had has involved a 15–20 minute wait. I’ve never made an issue of it. I understand how salons work and don’t expect to be seated at the exact minute of my appointment.
Today was different. I had a 1:45 pm appointment on a busy Sunday. After circling the village looking for parking, I called at 1:55 pm to let them know I had just parked and was walking over. I was told they would not take me because I was past their 10-minute grace period.
I went in anyway and spoke with the manager, who was completely unaccommodating. When I explained that I’ve consistently waited 15–20 minutes at this location, her response was, “Well today we’re running on time.”
That’s wild to me.
It’s apparently acceptable for customers to wait well past their appointment time, but the one time a loyal, repeat client is a few minutes late…after proactively calling…they’re dismissed without any flexibility or regard. That’s poor service and a clear double standard.
I’ve been a loyal customer at Drybar for several years, and every single appointment I’ve had has involved a 15–20 minute wait. I’ve never made an issue of it. I understand how salons work and don’t expect to be seated at the exact minute of my appointment.Today was different. I had a 1:45 pm appointment on a busy Sunday. After circling the village looking for parking, I called at 1:55 pm to let them know I had just parked and was walking over. I was told they would not take me because I was past their 10-minute grace period.I went in anyway and spoke with the manager, who was completely unaccommodating. When I explained that I’ve consistently waited 15–20 minutes at this location, her response was, “Well today we’re running on time.”That’s wild to me.It’s apparently acceptable for customers to wait well past their appointment time, but the one time a loyal, repeat client is a few minutes late…after proactively calling…they’re dismissed without any flexibility or regard. That’s poor service and a clear double standard.
Dry Bar Penn Quarter in DC - nice staff, but the owner will make you regret you ever brought your business here. Have been once before (and they made me wait an additional 45 minutes for my appointment, told me to go wait in a coffee shop on the corner), tried to go a second time, and the owner was so rude and uninterested in the customer experience, I will avoid this place forever more. I guess some people aren't interested in making money.
I was completely dissatisfied with DryBar Scherville, IN. The first time we went my 17-year-old daughter wanted a silk press for her hair. We went because they were offering a first timers discount. Her hair was pressed straight it looked nice and 2 hours later it was a big poof and her scalp was seriously dry with flakes. A few weeks later she wanted to try it again because she liked how it looked when it was straight and we needed something quick for an event. She went in and spoke to someone about it and came back to tell me they had a membership which would make it cheaper. I informed her I did not want her to get in a long contract with anyone because of her age and if the second time was like the first it would be a waste of money. She went in and informed them of my concerns and came back and asked me to call. (I was unable to walk because of a fractured hip otherwise would have gone in). I called and was told that she could cancel at any time there was no minimum time for the membership. She (again 17) signed up and the second time was a different stylist with the same results. A week later she tried to cancel and was told she had to keep the membership for 3 months. I was upset because that was not what I was told. She ended up paying for another 2 months. Because she paid, I wanted to make sure that she got what she paid for. Today she went for one of the credits they did her hair she came out and said they now said she had to use both credits because of the thickness of her hair. She had the same thickness the first 2 times but because they don't want to do right, they told her at checkout she had to use both credits. $90 to shampoo, blow-dry and straighten her hair, if we paid the regular price, it would not have been $90 it had never been more because of the thickness of her hair. Bad business. Then when I called to speak someone, it keeps going to voicemail, but she said there are receptionist in there they let the phone ring and go to voicemail then call you back. I don't like bad business. I am going to review them on every site I can because this is bad business and they are double charging her because she is no longer coming back but she has the credits. Bad business and dishonest for sure.
Dry Bar at Nordstrom Columbus Circle has gone completely downhill. I treated my sister to a 45 minute blowdry with Eleanor that was terrible, ($64) lasted 25 minutes and all Eleanor cared about was rushing to next client and did not listen to what type of blowout my sis wanted. In fact she really did not care. Get em in and get em out. When I complained they basically told me they were sorry. This is not the first issue I have had there. Stay away. Fire the current team including the manager. Place is terrible. Been to many locations and the company has lost its way. Next time going to Bergdorf for a $35 one there M-W.
Very disappointed, with my Drybar hair blower. I’ve had it for less then 1 year and it started throwing fire 🔥 wow, so I called drybar customer service and they were totally so unprofessional, I will never purchase nothing from them again, after spending $240 on hair dryer and thinking it was the best lol it’s not. Horrible! Definitely don’t buy it!
I've been purchasing the original scent of DryBar's Detox Dry Shampoo for a few years directly from their website. I started with the medium-sized can. The past three times, I bought the "double the size" can. Big mistake if you don't finish the can within the first 60-days of receiving it.The first time I got a large can, it stopped working towards the end. I called customer service, and they could care less.The second time I called, the girl was trying to be helpful by telling me how they tell customers to try heating the can under hot water. That alone tells me they know there's an issue but refuse to do anything about it.Now, towards the end of my third (and last) large can, it sounded like there were rocks inside. I called customer service again. She sounded like the first girl I spoke with initially, who didn't really care about the quality of their product. She only cared that I was out of the 60-day warranty period.I suggested they put a warning on the can, so consumers know to use it within a certain timeframe. She said the shelf life is two years. I wonder how old that can was when I received it.....
I went to Drybar Anaheim hills for an updo and showed the stylist a photo of the style I want and she kept playing with my hair for half an hour and failed to do anything and when I asked her to just curl my hair she used a straightener instead of a curler claiming it will last longer. I was so disappointed and I will never go there
I was using Drybar several times a month due to marketing videos. I set up a subscription. I visited several locations....Balboa Bay Club and Fashion Island and most recently the spectrum. Over the next year my cc was hacked and it was the card on file. At that point I had decided to cancel the subscription, so I just let it go, giving up all the stored up blowouts. A few months later I went back to get a blow out and just pay for it. Then I discover I have an active subscription. It was at that point I learned that each Drybar can set up their own subscription for you. So I have TWO running at the same time. The gal at The Spectrum directed me to speak with the regional CS rep. She would call me and expect to speak with me. I was in the middle of meetings and was given a specific window in which I needed to call her back. I said I wanted a full credit for the subscription I had not been using. She offered to reimburse me for 90 days of one account. Here is my issue....why did they not tell me I had multiple accounts. They all had the same phone number. I have now found stylists to do the blow out for half the cost and I consistently get the same stylist, not a roll of the dice. Never again
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