thedrybar.com

Dishonest and bad business

I was completely dissatisfied with DryBar Scherville, IN. The first time we went my 17-year-old daughter wanted a silk press for her hair. We went because they were offering a first timers discount. Her hair was pressed straight it looked nice and 2 hours later it was a big poof and her scalp was seriously dry with flakes. A few weeks later she wanted to try it again because she liked how it looked when it was straight and we needed something quick for an event. She went in and spoke to someone about it and came back to tell me they had a membership which would make it cheaper. I informed her I did not want her to get in a long contract with anyone because of her age and if the second time was like the first it would be a waste of money. She went in and informed them of my concerns and came back and asked me to call. (I was unable to walk because of a fractured hip otherwise would have gone in). I called and was told that she could cancel at any time there was no minimum time for the membership. She (again 17) signed up and the second time was a different stylist with the same results. A week later she tried to cancel and was told she had to keep the membership for 3 months. I was upset because that was not what I was told. She ended up paying for another 2 months. Because she paid, I wanted to make sure that she got what she paid for. Today she went for one of the credits they did her hair she came out and said they now said she had to use both credits because of the thickness of her hair. She had the same thickness the first 2 times but because they don't want to do right, they told her at checkout she had to use both credits. $90 to shampoo, blow-dry and straighten her hair, if we paid the regular price, it would not have been $90 it had never been more because of the thickness of her hair. Bad business. Then when I called to speak someone, it keeps going to voicemail, but she said there are receptionist in there they let the phone ring and go to voicemail then call you back. I don't like bad business. I am going to review them on every site I can because this is bad business and they are double charging her because she is no longer coming back but she has the credits. Bad business and dishonest for sure.

Date of experience: Dec 09, 2025