I was using Drybar several times a month due to marketing videos. I set up a subscription. I visited several locations....Balboa Bay Club and Fashion Island and most recently the spectrum. Over the next year my cc was hacked and it was the card on file. At that point I had decided to cancel the subscription, so I just let it go, giving up all the stored up blowouts. A few months later I went back to get a blow out and just pay for it. Then I discover I have an active subscription. It was at that point I learned that each Drybar can set up their own subscription for you. So I have TWO running at the same time. The gal at The Spectrum directed me to speak with the regional CS rep. She would call me and expect to speak with me. I was in the middle of meetings and was given a specific window in which I needed to call her back. I said I wanted a full credit for the subscription I had not been using. She offered to reimburse me for 90 days of one account. Here is my issue....why did they not tell me I had multiple accounts. They all had the same phone number. I have now found stylists to do the blow out for half the cost and I consistently get the same stylist, not a roll of the dice. Never again
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" The company was founded in 2008 by Alli Webb.