Absolutely archaic customer service. I ordered a product direct from the website using my apple pay. Unfortunately, right after I ordered I saw that my apple pay has my old address. I immediately sent them a note with my order number & new address. Note, there is no way to chat them or call before/after business hours. First thing in the morning, i called the number to change the address.They told me there was no way to do this. That once the order is placed it can't be cancelled or changed. I now have to wait & hope that my old building will return it at which time they will re-process the order.Excuse this language but like WTF! Why would you ever order a product through this company. If you want something from drybar, order through Amazon and don't put yourself in the position to just be out $$.
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" The company was founded in 2008 by Alli Webb.