Our sales associate Bill was AWESOME and gave us top notch service. He was professional and he helped us furnish two rooms in our home via two separate transactions because after purchasing one sofa, as we were leaving we saw a livingroom set and made an additional purchase. We were charged $199 for a delivery charge for the first sofa and we were charged an add'l $399 delivery charge for the second sofa, for a grand total of $600 in delivery charges. When we asked for an adjustment we were told by a manager that the charge would be refunded but Mikeala the "so called" GM refused to accommodate us to remove the $199 delivery charge for the first sofa even though we paid a higher delivery charge for the White glove delivery service overall. MIkeala would only refund $36 and blamed it on owner policy. The next day due to the pending snow storm, I contacted a company that I had hired to remove my old furniture so that I could delay the scheduled pick up. I had already spoken to a representative at The Dump and was told that they could not give me a reschedule date for my delivery. As a result, I asked the company that I hired to remove my old furniture if they could also pick up my new furniture from The Dump and deliver to us for an extra fee and they said yes! So I cancelled the delivery with The Dump and requested my $600 delivery charge be refunded to me and that is when my troubles began! Mikaela the GM called the warehouse and blocked delivery order that I paid for, stating it was a customer request. She illegally withheld my order for over 3 hours until the owners were notified and got involved. The 3 hour delay resulted in the delivery company not leaving the Williamsburg warehouse until after 3:30pm and leaving our home until after 9pm. We tried to return our order before it left the warehouse and take our business elsewere but Mikaela denied the return. We wShe harassed us for the delivery companyc we our hired because as she said " she didn'tlike them," was very argumentative, hung up on my husband, had our delivery blocked and delayed, and stressed us out for 3 days, all over a $600 delivery charge that we should not have been charged for, an inflated ego and poor management skills. Mikaela Melso was unjustly discriminatory, revengeful, abrasive, and threatening. I have reached out several times to upper management and have not received a courtesy response from the Regional Alex even though he has said he would address the issue. I have been a loyal customer both personally and professionally for over 14 years with Haynes and The Dump when customer service used to mean something. A "General Manager" is supposed to set the bar and exemplify honor in the brand they work for. Mikeala Melso did none of this and I am tired of paying for bad service. I no longer support the Haynes brand going forward and will gladly take my and my client's business elsewhere so long as she is a part of it. Overall, I like my furniture but I would have paid more elsewhere for better service. Do better Haynes!!
Claim your business profile now and gain access to all features and respond to customer reviews.
The Dump Luxe Furniture Outlet. Deep discount prices on furniture, mattresses, rugs and home decor.