thedump.com

Shady sales practices. No customer engagement or service

I placed sales on 11/26/21 at the Atlanta location for a set which includes a loveseat, a chaise, and 3 ottomans.The ottomans were not available, and I was not allowed to take the display item. I was informed the loveseat and the chaise were to be delivered on 12/01/21 (which they were) as a ‘partial delivery’, while the ottomans were to be delivered within two months, and I would be contacted with the delivery date. Based on those stipulations, I decided to purchase all the set and paid in full on site.I didn’t hear back from The Dump for two months (except daily emails with ads) and decided to send messages online through the ‘Contact Us’ form starting on 2/01/22. After three messages and no response, I sent a message through the online text message option on 2/05/22 asking for a status of my order. I received a reply to that message on my phone stating that my order was pushed to May/June.I asked to be informed as to what options I’d have, including canceling the order and obtain a refund. The reply to that message was that I would be getting a call with instructions.I waited until today 2/10/21 to reply to that text thread informing that no one has called me yet. I got a reply and received a call back from the Atlanta location. I asked about me seeing online (ww.thedump.com) the ottoman as available in other locations and if they can ship it to the Atlanta location for delivery (which I already paid). I was told that I needed to contact their Ecommerce Support department to inquire about what other options I may have. Contacted Ecommerce pending their reply...Needless to say, all the above is becoming a very frustrating experience with The Dump. I’d like to know if/when I can get the missing parts from my order which I paid for.--------------3/21/22 UPDATE: Still waiting a resolution from this place. Numerous calls, where I've been put on hold for up to two hours just to be hung up on. I did my research and there is inventory in other locations, to which they keep telling me they are looking into this. At this point I will file a complaint with the BBB (which already has this place with a D rating), and will be looking into small claims. Never again. Hope I will get the rest of the order which I paid for, or get all of my money back as I bought the set as a 'set' (not to be left with half of it because of their negligence and lack of business ethics). Stay away from this place or be ready and ok to have many headaches (and check their reviews because mine is not an isolated case).

Date of experience: Mar 22, 2022