Purchased a family room leather recliner set on 02/2018, less than a year later I noticed the leather was ripped at the seams. I submitted a claim on 03/2019 and went back and forth and it was not resolved until 10/2019. I went in 12/2019 to exchange because the damage was not repairable and was told they did not have a replacement leather sofa. They wanted me to pick something that was not leather and would not match the loveseat and single recliner. Who wants mismatched couches!!??? They then said, why don't you let us look around and call you if something comes in. Never heard from them, by this time, the same thing had happened to the loveseat, so I filed a claim for that. Tech came out and then never heard back about the claim. Then the pandemic happened and I did was not willing to go into a store, but did call them. We called them 01/2021 and we were told because we did not use the credit within two weeks, it was now obsolete??? Where was this information? Noone ever said to us this was their policy. It is not in any paperwork that I ever received. These people make things up. I went in yesterday 02/16/2021 and the "general manger" very rudely told us to leave, they would not honor anything and he stated there was noone else we would ever be able to speak to because he was the top person in that company. BUYER BEWARE, DO NOT BUY HERE!!!
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The Dump Luxe Furniture Outlet. Deep discount prices on furniture, mattresses, rugs and home decor.