DO NOT GO HERE! This is my first time buying a bed set for my new house. I went here on a Sunday and had Phillip show me around. I found a queen bed set that i liked for a price of $2,999 before tax (this included the bed frame, one nightstand & a dresser without the mirror). I told Phillip that I was interested in it and i would return during the weekday to finance. I return 3 days later on a Wednesday and Saber decided to help me. I show him the bed set i like to purchase and he proceeds to tell me that the price with tax and delivery is going to be $3600+!! i was SHOCKED! i told him what Phillip quoted me and he tells me hes going to speak to the manager but the quote he gave me was correct. he proceeds to tell me "The prices at the DUMP only go UP not down.". I couldn't believe he said that..... apparently the Dump increased the price by $300 in 3 days! Saber tells me that the manager has agreed to honor the old price Phillip had quoted me. Saber then comes up with a total of $3496 with taxes and delivery charges. I ask him if they can waive the delivery charges due to the HUGE price miscommunication and he tells me no. At this point i was upset because the only reason why i came back to buy from the dump was because my parents had just purchased $4k bed set and told me they had great customer service. I told Saber i wanted to speak with the manager. The manager LYSANDER SHIH came to speak with me and had a look on his face that he did not care. I told him the whole story and how i felt taken advantage of and they weren't honest with pricing.... I ask if there was anything he could do. He tells me that corporate took away their rights to give discounts on the furniture itself and the delivery charges. I have never dealt with a manager that did not have any professionalism or care for their customers. He did not say anything else to me and his face told me that he was done talking to me. After our short convo, i went to a employee and asked for a managers card and his name. While the employee is finding a card, he asks me politely if there was anything he can do or fix whatever went wrong. I tell him that I had a horrible experience. He then asks why? At this time Saber interrupts our convo and tell his associate that I just wanted an extra discount and i didn't agree with the price. I was astonished that 1) he would interrupt and answer on behalf of a customer and 2) try to make me look like the bad guy when they didn't have their pricing together !!! bottom line..... don't go here at all! prices increase on the daily! and customer service is TRASH!
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The Dump Luxe Furniture Outlet. Deep discount prices on furniture, mattresses, rugs and home decor.