I purchased a couch from The Dump. I have had it less then 1 year. There are a few issues with the couch. IE: One of the mechanism of recliner making noise & the cushions sagging. I called Customer service & reported issues. I was informed 1st available date for service is over a MONTH!!!!! By that time, I am certain issues will get progressively worse. So yes large selection of furniture @ reasonable pricing, BUT heaven forbid something goes array not very speedy in repair response time (my opinion) . I called & left message to see IF repair date can be made earlier. So far no response. Update: repair men came 11/17 & said a mechanism fir recliner issue to be sent to me as would the cushions to replace cushions having issues with. 12-2-20 Thus far I have NOT received any part for the recliner mechanism nor the replacement cushions. I called & left a message for customer service since I have NOT received items NOR have I heard from customer service as to when they possibly would arrive. Also another issue is: once items are received, then I am sure there will be once again a prolonged waiting period for the service team to come out & do the necessary repairs. Again this couch was purchased in June so even less the 6 months old. I would NEVER recommend anyone purchase from THE DUMP!!!! 1-18-21 UPDATE: repair now scheduled for 2/13/21..... NEVER purchase anything from the DUMP because of a) poor quality of furniture; b) lousy customer service. So this issue going on over 2 months now & I have boxes w/ the repair merchandise in my living room.... again what a disgrace this company is!!!!! 1-20-21 update: how unprofessional that I received a call from representative to tell me I did NOT have to lodge a complaint with BBB!!!! How arrogant/rude. a) couch was not cheap cost $1100.00; issues erupted in less then 6 months time; & now over 4 months before any repair being done!!! I still do NOT have a confirmed date of repair. DO NOT BUT @ THE DUMP!!!! Again how rude for a rep to call & tell me I did NOT have to lodge a complaint w/ BBB! So they want to negate my right to complain ridiculous! 1-28-21 saga continues NOW my repair date is yet again cancelled for 1/29.... & the company never even contacted me about cancellation I had to contact them... supposedly I will be called when appt. for repairs rescheduled BUT this is now over 4 months to try & get my couch repaired. Definitely DO NOT purchase from "The Dump!!" Ignorant; disrespectful & lacking any sort of quality customer service.
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The Dump Luxe Furniture Outlet. Deep discount prices on furniture, mattresses, rugs and home decor.