Delivery service caused damage to multiple areas of my home during delivery. Never reimbursed me for damages as manager promised verbally and in text. Delivery service never showed up or called on scheduled date. I was refunded fee. Delivery was rescheduled. When mattress was delivered I was downstairs caring for my son. Drivers caused damage to multiple areas of home. Molding was chipped and cracked, paint was scraped off ceiling, light fixture was pulled from wall, metal baby gate anchored with screws was ripped from wall and broke in half, heater was pulled from wall (was able to be reattached). The delivery drivers did not tell me of any damage and left everything in disarray. I spoke with delivery manager Rene and was told to send receipts of repairs and I would be reimbursed. After sending receipts manager did not follow up with contact. I contacted customer service at the dump in Oaks PA and spoke with Barb W. After multiple calls, emails, texts I was reimbursed approximately half of the cost of the repairs ($60). I re-contacted Barb who told me Rene was not honest about reimbursing the full amount of money and it would be looked into. That was the last time I had contact with anyone. This has been ongoing since June 2020, I have reached out about 10-15 times to try to have this resolved and Rene and Barb have not contacted me back This company is very unprofessional.
Claim your business profile now and gain access to all features and respond to customer reviews.
The Dump Luxe Furniture Outlet. Deep discount prices on furniture, mattresses, rugs and home decor.