I recently had an issue with an order and got in touch with customer support for help. I was looked after by Alix, who was absolutely fantastic from start to finish.Alix replied quickly, clearly explained what was happening with my order, and immediately arranged a replacement to be sent out via Express Shipping so I wouldn’t be left waiting. On top of that, they even offered a discount code for a future purchase as a gesture of goodwill, which I really appreciated.Things go wrong sometimes – that’s life – but the way a company handles it makes all the difference. Thanks to Alix, I felt listened to, respected, and taken care of.Huge thanks to Alix for the excellent service — I wouldn’t hesitate to order again.— John
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The Essence Vault create 'Inspired by' fragrances and strive to bring you the best products and Customer Service that we can. We bring to you men's and women's perfumes, home diffusers and car fragrances.
