My order was taking some time to arrive but I just put it down to being a busy time of year. When I received a postal fee note through the door, I emailed The Essence Vault to find out what was going on.Alix was very helpful in getting back to me, to let me know the item was lost in transit, and offered me a replacement or a refund. I opted for the replacement and I received it a few days later.Alix made this whole experience easy and even offered a discount for future purchases.Thank you for being so helpful and professional Alix.
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The Essence Vault create 'Inspired by' fragrances and strive to bring you the best products and Customer Service that we can. We bring to you men's and women's perfumes, home diffusers and car fragrances.
