I had an issue with my order. I added a mystery scent but received the exact same I ordered initially. I reached out with my disappointment and Gareth from customer service handled it perfectly. They compensated me and sent out a new bottle of my choice with express handling. Gareth is a solid member of the customer service team.
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The Essence Vault create 'Inspired by' fragrances and strive to bring you the best products and Customer Service that we can. We bring to you men's and women's perfumes, home diffusers and car fragrances.
